shipping and refund policy
Shipping Return and Refund
All products are shipped within 24-48 hours once we receive orders. The order can be tracked using the tracking id provided by the system. In most of the cases order shall be received within 3-5 days.
Return and Cancellation Policy:
“Due to Covid-19 Pandemic, Returns are RESTRICTED.”
1.Do not Accept any product which seems to be tampered by the courier services.
2. Please make a video while opening the Packaging as a supporting proof.
3. Do not break the seal of the product if you have any doubts/questions about authenticity.
4. Once the product seal is broken, we do not accept return/replacement for the product.
WE DO NOT TAKE ANY LIABILITY REGARDING THE TASTE / MIXABILITY OF THE PRODUCT. All the products are stored in suitable storage conditions and undergo thorough quality check before dispatch.
Since ingredients of BCAA’s and Pre-workout are hygroscopic in nature, they’ll tend to form lumps. However, the supplement is completely safe to consume. We would recommend shaking the product vigorously to break down the clumps which would help them to dissolve in the water. If you have any additional questions or concerns, please email us on customer support.
We assure complete authenticity and genuineness of our brand products since the same is imported under our MRP Labels only after all necessary FSSAI checks, we also provide customer care service if any issue needs to be escalated on call – you can return all items within 7 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact. However Refund is Not possible, the same product shall be replaced after QC or The amount shall be credited in In-store Credits.
Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?
A: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with invoice copy to our customer care at firstname.lastname@example.org and you will get revert in 24-48 hours.
Once you raise the concern we will investigate for the same & revert within 24-48 hrs.
Once the investigation is over if we arrange a reverse pickup then below will be the process
- Our courier partner will take 1-2 working days to pick up the product/item from you,
- As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.
- Once the product is received back to us the quality team shall check it and give an update related to the product condition, We would also need the product in the same condition as delivered to you.
- On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).
- In case we receive a negative response the product would be sent back to you in the same condition.
Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.
- What should I do when I receive courier damaged product/item?
- We recommend you not to accept the product/item from the courier boy and kindly take images (or videos) of the same and share with us at email@example.com(Expected Response in 24 – 48 hours). It will help us to raise the concern with the respective courier partner.
Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.
Q: Is there a category specific policy for returns?
A: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
The following shall NOT be eligible for return or replacement:
- Damages due to misuse of the product
2. Incidental damage due to malfunctioning of product
3. Any consumable item which has been used or installed
4. Products with tampered or missing serial / UPC numbers
*Stock Clearance Product are not Eligible for Returns / Replacement.*
Any damage/defect which is not covered under the manufacturer’s warranty. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Some special rules for promotional offers may override. In case of any queries, please write to our customer care on firstname.lastname@example.org.